1. IS EVERYTHING IN STORE AVAILABLE ONLINE?
No. Our website selection only features selected pieces from our full collection in store. To shop the full collection please visit our boutique located at 407 N. Bedford Drive, Beverly Hills, CA 90210. Our store hours are Monday through Saturday 11am - 6pm.
2.RETURN/EXCHANGE POLICY
All custom order and sale items are final sale. For exchange/refund of full price items, please email us at info@kamalbeverlyhills.com or call us at 310-288-8332 within 48 hours of reciept for a return/exchange authorization. Items must be unused, in original packaging with all original tags and security tags attached. Refunds/Exchanges/Store Credit will not be issued once the 14 day return/exchange window has passed. All shipping costs are non-refundable.
3. IF I DO NOT SEE MY SIZE AVAILABLE ONLINE, AM I ABLE TO ORDER IT?
Most often, yes. There are certain items that are only produced in a limited size run. If you do not see your size available online, please contact us at info@kamalbeverlyhills.com or 310.288.8332. We are available to assist you Monday through Friday from 11am to 6pm PST.
4. WHAT COUNTRIES DOES KAMAL BEVERLY HILLS SHIP TO?
Kamal Beverly Hills ships worldwide. For all international shipping we use DHL, FedEx or USPS. Our standard international shipping for Canada and Mexico is $45 and typically arrives within 1-2 weeks. International shipping to any countries other than Canada and Mexico is a flat rate of $75 and typically arrives within 1-2 weeks. If you need expedited international shipping or have additional questions regarding international shipping please email info@kamalbeverlyhills.com.
5. WHAT PAYMENT METHODS DO YOU ACCEPT & IS IT SAFE TO USE MY CREDIT CARD ONLINE?
All online payments are 100% secure. Accepted payment methods include:
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- Visa
- Mastercard
- American Express
- Discover
- PayPal
- Apple Pay
6. HOW WILL MY ITEM(S) BE SENT TO ME?
Once your order is complete and your payment is processed, we package and ship your item(s) within 1-2 business days. For all deliveries within the U.S. we ship via USPS Priority Mail (1-3 business days) depending on destination address so estimated total time between order placement and arrival to your doorstep is 5-7 days.
For all International deliveries we use DHL, FedEx or USPS. Once your order is complete and your payment is processed, we package and ship your item(s) within 1-2 business days. International packages usually arrive within 1-2 weeks. Delivery timeline may vary depending on the shipping destination.
We try our very best to avoid duty & custom taxes in the country of destination. However, in the case they do arise, customers are responsible for any additional charges.
7. HOW CAN I TRACK MY ORDER?
At the time of shipment, you will be emailed a tracking number to track the progress of your shipment. USPS Priority mail delivers to anywhere in the continental U.S. in 2-3 business days. International packages will usually arrive within 1-2 weeks. Expedited shipping is available upon request. Additional charges apply. For expedited shipping requests please email us info@kamalbeverlyhills.com or call 310.288.8332. We are available to assist you Monday through Friday from 11am to 6pm PST.
8. WILL I BE CHARGED SALES TAX FOR MY PURCHASE?
For shipping within California, the applicable 9.5 percent Sales Tax is added to your purchase. If your shipping address is outside of California you will not be charged sales tax.
9. ORDER CHANGES/CANCELLATIONS
In an effort to get your order to you as quickly as possible, we fill orders immediately upon receipt. We will make every effort to accommodate your change request; however, once an order has been processed for shipment, we are unable to modify or cancel the order for any reason. For assistance, please contact us at info@kamalbeverlyhills.com or 310-288-8332. We are available to assist you Monday through Friday from 11am to 6pm PST.
10. HOW DO I MAKE AN ONLINE PURCHASE?
To shop online click 'Clothing, Jewelry or Accessories' to browse the latest haute couture, jewelry, and accessories. Review items in your shopping cart by clicking the 'Shopping Cart' icon at the top right corner of the page. You can edit your cart before securely making a payment.
11. HOW LONG WILL IT TAKE FOR MY RETURN TO BE RECEIVED AND A CREDIT ISSUED?
Once your return arrives back at Kamal Beverly Hills, our team will make sure all is in order and authorize your refund. You will receive an email confirming the processing of the refund. However, please allow 7-10 days for the refund to show on your account as processing time is dependent on your credit card company's processing time.
12. MY PURCHASE ARRIVED DAMAGED. WHAT DO I DO?
We apologize if any of your items are anything less than perfect. In the rare case that you have received a faulty item, please contact us at info@kamalbeverlyhills.com or call 310.288.8332 within 24 hours of receiving the item.
13. PRODUCT AVAILABILITY
While we aim to keep our online inventory up to date, all products are subject to availability. While we make every effort to only display items that are currently in stock, there may be instances when an item is no longer available. Once an order is placed, you will receive an e-mail conformation. Please note that this e-mail does not guarantee the availability of the products you selected for purchase. Once stock has been allocated for your order and shipping is processed, you will receive a separate e-mail to inform you that your package has been shipped. This email will include your tracking number. Continue to refer to DHL/USPS/FedEx website for progress on your delivery.
14. IS MY PERSONAL INFORMATION KEPT SAFE?
We use a secure server to ensure your personal information is kept confidential. We do not share your personal information with any third parties. Any information we collect from you may be used to: personalize your shopping experience, to improve our customer service and to process online transactions.
Have more questions?
Please contact us at info@kamalbeverlyhills.com or 310-288-8332. We are available to assist you Monday through Friday from 11am to 6pm PST.
