1. IS EVERYTHING IN STORE AVAILABLE ONLINE?
No. Our website selection only features selected pieces from our full collection in store. To shop the full collection please visit our boutique located at 407 N. Bedford Drive, Beverly Hills, CA 90210. Our store hours are Monday-Saturday 11am - 6pm.
2. IF I DO NOT SEE MY SIZE AVAILABLE ONLINE, AM I ABLE TO ORDER IT?
Most often, yes. There are certain items that are only produced in a limited size run. If you do not see your size available online, please contact us at email@example.com or 310.288.8332. We are available to assist you Monday through Friday from 11AM to 6PM PST.
3. PRODUCT AVAILABILITY
All products are subject to availability. While we make every effort to only display items that are currently in stock, there may be instances when an item is no longer available. Once an order is places, you will receive an e-mail conformation. Please note that this e-mail does not guarantee the availability of the products you selected for purchase. Once stock has been allocated for your order and shipping is processed, you will receive a separate e-mail to inform you that your package has been shipped. This email will include your tracking number. Continue to refer to DHL/USPS/FedEx website for progress on your delivery.
4. HOW DO I MAKE AN ONLINE PURCHASE?
To shop online click 'Clothing, Jewelry or Accessories' to browse the latest haute couture, jewelry, and accessories. Review items in your shopping cart by clicking the 'Shopping Cart' icon at the top right corner of the page. You can edit your cart before securely making a payment.
5. WHAT PAYMENT METHODS DO YOU ACCEPT & IS IT SAFE TO USE MY CREDIT CARD ONLINE?
All online payments are 100% secure. Accepted payment methods include:
- American Express
- Apple Pay
6. WHAT COUNTRIES DOES KAMAL BEVERLY HILLS SHIP TO?
Kamal Beverly Hills ships worldwide. For all international shipping we use DHL, FedEx or USPS. Our standard international shipping for Canada and Mexico is $45. International shipping to any countries other than Canada and Mexico is a flat rate of $75. For more questions regarding international shipping please email firstname.lastname@example.org.
7. HOW WILL MY ITEM(S) BE SENT TO ME?
Once your order is complete and your payment is processed, we package and ship your item(s) within 1-2 business days. For all deliveries within the U.S. we ship via USPS Priority Mail (1-3 business days) depending on destination address so estimated total time between order placement and arrival to your doorstep is 5-7 days.
For all International deliveries we use DHL, FedEx or USPS. Once your order is complete and your payment is processed, we package and ship your item(s) within 1-2 business days. International packages usually arrive within 5-10 business days. Delivery timeline may vary depending on the shipping destination.
We try our very best to avoid duty & custom taxes in the country of destination. However, in the case they do arise, customers are responsible for any additional charges.
8. HOW CAN I TRACK MY ORDER?
At the time of shipment, you will be emailed a tracking number to track the progress of your shipment. USPS Priority mail delivers to anywhere in the continental U.S. in 2-3 business days. International packages will usually arrive within 7-10 business days. Expedited shipping is available upon request. Additional charges apply. For expedited shipping requests please email us email@example.com or call 310.288.8332. We are available to assist you Monday through Friday from 11AM to 6PM PST.
9. WILL I BE CHARGED SALES TAX FOR MY PURCHASE?
For shipping within California, the applicable 9.5 percent Sales Tax is added to your purchase. If your shipping address is outside of California you will not be charged sales tax.
10. ORDER CHANGES/CANCELLATIONS
In an effort to get your order to you as quickly as possible, we fill orders immediately upon receipt. We will make every effort to accommodate your change request; however, once an order has been processed for shipment, we are unable to modify or cancel the order for any reason. For assistance, please contact us at firstname.lastname@example.org or 310-288-8332. We are available to assist you Monday through Friday from 11AM to 6PM PST.
11. RETURN/EXCHANGE POLICY
For custom order pieces, we do not accept returns or exchanges.
For non-custom order pieces, we will gladly accept your returns or exchanges within 14 days from the date of delivery. If your received your item(s) and would like to return/exchange please send us an email at email@example.com or call us at 310-288-8332 within 48 hours and we will guide you through the return/exchange process.
Please note, merchandise must be unused, unworn, in an unaltered condition and in its original packaging. All original tags must be attached. We reserve the right to refuse the return of any merchandise that fails to meet the above criteria. Refunds/Exchanges will not be issued once the 14 days return/exchange window has passed. Refunds may only be issued in the same form of payment. All shipping costs are non-refundable.
12. HOW LONG WILL IT TAKE FOR MY RETURN TO BE RECEIVED AND A CREDIT ISSUED?
Once your return arrives back to Kamal Beverly Hills, our team will make sure all is in order and authorize your refund. However, please allow 7-10 days for the refund to show on your account as processing time is dependent on your credit card company's processing time.
13. THERE IS A FAULT WITH THE PRODUCT I RECEIVED. WHAT DO I DO?
We apologize if any of your items are anything less than perfect. In the rare case that you have received a faulty item, please contact us at firstname.lastname@example.org or call 310.288.8332 within 24 hours of receiving the item.
14. IS MY PERSONAL INFORMATION KEPT SAFE?
We use a secure server to ensure your personal information is kept confidential. We do not share your personal information with any third parties. Any information we collect from you may be used to: personalize your shopping experience, to improve our customer service and to process online transactions.
Have more questions? Please contact us at email@example.com or 310-288-8332. We are available to assist you Monday through Friday from 11AM to 6PM PST.